SHIPPING & RETURNS POLICY
Welcome to IMPULSE's Shipping Policy! We are dedicated to delivering your orders with speed and care. Our shipping methods are reliable, and we ensure that your items are well-packaged to reach you in perfect condition. We aim to provide transparent and competitive shipping costs to enhance your shopping experience.
Shipping Policy
1. Shipping Methods: We utilize trusted shipping carriers for our deliveries. The available shipping methods include standard shipping.
2. Delivery Times: Orders are typically delivered within 5-7 business days for standard shipping.
3. Shipping Costs: Standard shipping is free for orders over ₹2499. For orders below ₹2499, a flat rate shipping fee of ₹100 applies for local shipping and ₹300 for standard shipping.
4. International Shipping: We currently offer international shipping to select countries. International delivery times may vary and additional customs duties or taxes may apply.
5. Order Processing Time: Orders are typically processed within 1-2 business days. Once processed, customers will receive a confirmation email with tracking information for their order.
6. Tracking Information: Customers can track their orders using the provided tracking number. Tracking information will be emailed to customers once their order has been shipped.
7. Shipping Restrictions: We do not ship to PO boxes or APO/FPO addresses. Certain items may be restricted from shipping to specific regions or countries due to legal or logistical reasons.
8. Holiday Shipping: During peak holiday seasons, delivery times may be longer than usual. Customers are encouraged to place their orders well in advance to ensure timely delivery.
9. Contact Information: For any inquiries regarding shipping, customers can contact our customer support team at contact
Refund and Return Policy:
1. Eligibility: Items must be unused, undamaged, and in their original packaging to be eligible for a refund or return. Returns must be initiated within 30 days of the delivery date.
2. Return Process: To initiate a return, customers can contact our customer support team or fill out the return request form on our website. Once the return request is approved, customers will receive instructions on how to return the item.
3. Return Shipping: Customers are responsible for covering the cost of return shipping unless the return is due to an error on our part or a defective item.
4. Refund Options: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item. Alternatively, customers may opt for store credit.
5. Exchanges: We offer exchanges for different sizes, colors, or styles, subject to availability. Customers can request an exchange when initiating their return.
6. Conditions for Refunds: Returned items must be in their original packaging with all tags attached. Refunds will not be processed for items that show signs of wear or damage.
7. Non-Returnable Items: Certain items, such as personalized or customized products, are non-returnable unless they arrive damaged or defective.
8. Damaged or Defective Items: Customers must notify us within 7 days of receiving a damaged or defective item. Photographic evidence may be required to process a return for damaged or defective items.
9. Contact Information: For assistance with refunds and returns, customers can reach out to our customer support team at
Email: impulsestreetwear1@gmail.com Contact number: +91 9712292289